Privacy Policy

Last Updated: December 25, 2025

At Toyuxy, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information necessary to provide a secure and joyful shopping experience.

Information You Provide:

  • Order & Account Details: When you place an order or create an account, we collect your name, email address, shipping/billing address, and phone number.

  • Payment Information: Payment details are processed via secure gateways. We do not store your full credit card information.

  • Customer Support: Any information provided when contacting our support team.

Automated Information: We automatically collect certain data such as your IP address, device type, browser information, and interaction data through cookies to improve site functionality.

2. How We Use Your Information

We use your data to:

  • Fulfill Orders: Process payments, arrange shipping, and provide tracking updates.

  • Improve Experience: Personalize your shopping journey and optimize our product selection.

  • Communication: Send order confirmations and, with your consent, promotional updates.

  • Security: Prevent fraudulent transactions and ensure a safe environment for our customers.

3. Data Protection & Security

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive data.

  • Strict Access: Personal data is restricted to authorized personnel only and is kept strictly confidential.

  • No Card Storage: Toyuxy does not store credit or debit card details on our servers after the transaction is complete.

4. Third-Party Disclosure

We do not sell, trade, or transfer your PII to outside parties, except for trusted partners who assist in operating our website and conducting our business.

Advertising & Marketing Partners: We work with third-party partners who use cookies or pixels to deliver relevant advertisements. These partners include:

5. Cookies Policy

We use cookies to:

  • Maintain your shopping cart and checkout process.

  • Analyze site traffic and performance via Shopify analytics.

  • Deliver relevant marketing through partners like AppLovin. You can manage cookie preferences through your browser settings. For more details on Shopify-specific cookies, visit: https://www.shopify.com/legal/cookies.

6. Children’s Privacy (COPPA Compliance)

As a toy retailer, Toyuxy is deeply committed to protecting children's privacy.

  • Our website is intended for purchase by adults (parents/guardians).

  • We do not knowingly collect personal information from children under the age of 13.

  • If we discover that a child under 13 has provided us with personal data without parental consent, we will delete that information immediately from our servers.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously.

  • A link to this policy is clearly visible on our homepage.

  • Users can update their personal information by logging into their account or contacting us.

  • We honor "Do Not Track" (DNT) signals.

8. Data Breach & Fair Information Practices

In the event of a data breach, we will:

  • Notify affected users via email within 7 business days.

  • Post an in-site notification within 7 business days.

9. CAN-SPAM Act Compliance

We collect your email to process orders and provide updates. If you opt-in to our newsletter:

  • We will not use deceptive subject lines.

  • An "Unsubscribe" link will be present at the bottom of every email.

  • We will honor opt-out requests promptly.

10. Contact Us

For any questions regarding this Privacy Policy, please contact our legal and support team:

  • Store Name: Toyuxy

  • Company Name: HONGKONG HE ZHI CAI INTERNATIONAL LIMITED

  • Email: support@toyuxy.com

  • Phone: +1 (213) 295-1978

  • Address: Room A516, 5th Floor, Yip Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong