Refund Policy
Last Updated: July 25, 2025
At toyuxy, customer satisfaction is important to us. To ensure transparency, please review the following policy carefully before placing an order.
If you experience any issue with your purchase, please contact our customer support team directly at support@toyuxy.com and include your:
- Order Number (Example: 015SHOP-1218)
- Order Email Address
We are always happy to assist you.
Frequently Asked Questions
Q: What is your return policy?
A: Due to the nature of our products and fulfillment process, all purchases are considered final sale. We do not accept returns or exchanges for reasons such as personal preference, incorrect selection, or change of mind.
However, if you receive a product with a confirmed defect, damage, or the wrong item, we will review the issue and provide an appropriate resolution.
Q: What should I do if I receive a damaged, faulty, or incorrect item?
A: We sincerely apologize for the inconvenience and will work to resolve the issue promptly.
Please follow these steps:
1. Contact Us Within 7 Days
Inspect your order immediately after delivery and notify us within 7 days of receiving the package.
2. Send the Following Information
Email our support team at support@toyuxy.com with:
- Your Order Number and Order Email
- A detailed explanation of the issue
- Clear photo or video evidence showing the damage, defect, or incorrect item received
3. Wait for Claim Review
Once we receive your request, our team will evaluate the case and determine a suitable solution. Depending on the situation, we may offer:
- A replacement item
- A partial refund
- A full refund
Q: Do you offer exchanges for different sizes, colors, or variants?
A: No. We currently do not provide standard product exchanges for alternative sizes, colors, or styles.
Replacements are only available for approved claims involving products that arrived damaged, defective, or incorrect.
Q: Can I return an item without contacting support first?
A: No. Please do not send any products back without prior authorization from our support team.
Unauthorized returns cannot be processed or refunded due to warehouse security and logistics procedures.
If a return is necessary, our support team will provide detailed instructions before any item is shipped back.
Q: How can I contact customer support?
A: Our support team is available to assist you with any questions or concerns regarding your order.
📧 Contact Email: support@toyuxy.com
For faster service, please include:
- Your Order Number (Example: 015SHOP-1218)
- The email address used during checkout
We appreciate your understanding and thank you for choosing toyuxy.