Shipping Policy

At Toyuxy, we are dedicated to providing a seamless and professional delivery experience. We understand that our toys are often gifts for special moments, so every order is handled with individual care to ensure they arrive safely and promptly at your doorstep.

1. Order Processing Time

  • All orders are processed within 2 business days (excluding weekends and holidays) after your order confirmation.

  • You will receive a notification email once your order has shipped, including a tracking number to monitor its journey in real-time.

2. Shipping Rates & Free Shipping

  • Standard Shipping: For orders below the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.

  • Free Shipping Offer: We are pleased to provide Complimentary Standard Shipping on all orders over $45.98.

3. Estimated Delivery Times

To maintain the highest standards of quality and product availability, we dispatch orders from our strategic regional distribution centers.

  • United States: 7–12 business days.

  • Canada / United Kingdom / Europe: 7–15 business days.

  • Australia / New Zealand / Asia: 8–15 business days.

Note: These are estimated timeframes. While we strive for punctuality, delivery may occasionally be affected by external factors such as customs clearance or local carrier schedules.

4. Order Tracking

Upon shipment, a tracking number will be sent to your registered email address. You can follow your package’s progress via our website or directly through the carrier’s portal. Please allow up to 48 hours for tracking information to appear in the system.

5. Customs, Duties, and Taxes

Toyuxy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damaged or Lost Items

Your satisfaction and your child’s joy are our top priorities.

Damaged Items: If your order arrives damaged, please email us a photo at support@toyuxy.com within 72 hours of delivery. We will arrange a free replacement or a full refund immediately for any items damaged during transit.

Lost or Stolen Packages: Toyuxy is not liable for packages that are lost or stolen after the tracking status shows "Delivered." If your tracking says delivered but you cannot find it, please:

  • Check with neighbors or household members.

  • Contact the shipping carrier (e.g., USPS, UPS, FedEx) immediately to file a claim. We will provide all necessary documentation to assist your claim.

7. Contact & Business Information

  • Brand Name: Toyuxy

  • Company Name: HONGKONG HE ZHI CAI INTERNATIONAL LIMITED

  • Customer Support: support@toyuxy.com

  • Customer Service Hotline: +1 (213) 295-1978

  • Business Address: Room A516, 5th Floor, Yip Fat Industrial Building, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong