Shipping Policy
Last Updated: July 25, 2025
At toyuxy, we are committed to delivering your order as efficiently as possible. Please review the shipping information below before placing your purchase.
Order Processing & Delivery Time
Processing Time
All orders are typically prepared and shipped within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays will begin processing on the next business day.
Estimated Shipping Time
After dispatch, delivery generally takes approximately 10–20 business days, depending on your location and local carrier conditions.
Please note that shipping estimates are not guaranteed and may vary due to external factors.
Shipping Rates & Availability
Shipping Fee
We offer a flat-rate shipping fee of USD $5.99 for all orders.
International Shipping
We proudly ship to customers worldwide.
Fulfillment Locations
Orders may be shipped from our warehouses or fulfillment partners located in:
- United States
- Canada
- Australia
- European Union regions
- Direct manufacturing facilities
This allows us to optimize delivery speed based on inventory availability and destination.
Tracking Information
Tracking Your Package
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking Website
You may track your shipment using universal tracking platforms such as:
Please allow several business days for tracking details to become active after shipment.
Shipping Delays
Tracking Status Not Updating
Temporary pauses in tracking updates are common during international transit. As long as tracking activity has updated within the past 7 days, your shipment is still moving through the delivery network.
When to Contact Support
If your tracking information has not updated for more than 7 business days, please contact our support team for assistance.
External Delays
Customs clearance procedures, weather disruptions, transportation issues, or carrier-related delays may occasionally impact delivery times. These situations are outside our direct control.
Multiple Packages & Order Changes
Split Shipments
Orders containing multiple items may arrive separately to improve shipping efficiency. Each package will receive its own tracking number.
Requesting Order Changes
If you need to modify your order details (shipping address, product selection, etc.), please contact us within 12 hours of placing your order.
For faster assistance, include:
- Your Order Number
- The email address used for the order
- A detailed description of the requested change
Please understand that modifications cannot be guaranteed once the fulfillment process has started.
Delivery Issues
Failed Delivery Attempts
If delivery cannot be completed, the carrier may leave a notification notice. We recommend contacting your local postal service directly using your tracking number.
Packages Lost During Transit
If the shipping carrier officially confirms that your package was lost in transit, we will arrange a replacement shipment at no additional cost.
Delivered but Missing Packages
Once tracking shows a package as successfully delivered, responsibility transfers to the recipient. toyuxy is not liable for lost or stolen packages after confirmed delivery.
Disclaimer
By placing an order with toyuxy, you acknowledge and agree to the following conditions:
Delivery Estimates
Shipping timeframes are provided as estimates only and are not guaranteed. Delays caused by customs inspections, shipping carriers, natural events, or other unforeseen circumstances are beyond our responsibility.
Customs Duties & Taxes
International customers are responsible for any import taxes, customs duties, VAT, or additional fees imposed by local authorities. These charges are not included in product or shipping prices.
Correct Shipping Information
Customers must provide accurate and complete shipping details at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect address information.
Delivered Orders
Our responsibility for the shipment ends once the carrier marks the package as delivered. We are unable to reimburse or replace orders reported missing after confirmed delivery.
Need Assistance?
If you have any questions regarding your order or shipment, please contact us at:
For quicker support, please include:
- Your Order Number (Example: 214SHOP--1938)
- The email address used when placing the order
We appreciate your patience and thank you for shopping with toyuxy.